After placing your order, please send us the details of your car to check and avoid any mistakes.
  • Shipping duration:

Processing Time 5 days, worldwide fast shipping within 10-15 business days. For express shipping please proceed to checkout and selection will provide you with details. Orders and delivers proceed on Monday-Friday (excluding public holidays). Items are usually shipped within 5-10 business days after payment confirmation based on stock availability.
Please make sure you provide the correct mobile phone number, ZIP code, province, and shipping address at the checkout stage. Any wrong information will delay order delivery, and customs clearance and bring inconvenience to local delivery time. After placing your order, please send us the details of your car to check and avoid any mistakes. 

*Note:
1. Please verify you have entered the correct shipping address before ordering any item.
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner ASAP.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at info@euronavigate.com within 3 business days after receiving shipping.

  • Pre-order:

For example, a typical production time of multicolor steering wheel leathers is up to 10-15 business days, you will be notified on each step from production to shipment.

  • Order Tracking:

After your order is confirmed, you will receive an `Order Acknowledgment email with order details. Once your item ships, you will receive a `Shipment Confirmation` email including your order number, the carrier's information, the date and time of order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website or on our home page as `Tracking your orders` 24 hours a day. Please note, that international shipping services do vary from country to country. To find out the exact services that are available, please fill in your full address at check out.

  • What can I do if I received a broken product or just an empty box?

Our Company checks and packs well the items before shipping, but sometimes buyer just receive an empty box without the items in or the items is broken or cracked, if so just follow these steps:
1. Before your signature, please check if items are in the parcel or if items have any broken or cracked, if so just refuse to sign for it.
2. if you have to sign for the parcel firstly, so quickly in the presence of the carrier open and check if items there or any broken/cracked if any problem please ask the carrier to prove this for further claim.
3. keep all the package material, do not discard or damage it, then make some clear photos and email us quickly:
- one photo for the outside package with the shipping label
- one photo for the opened box with the protective material to prove the unit is protected well
- one photo for the details part of the damage or crack
If no proof of the carrier, it will be very difficult for us to investigate this case. According to the rules of the shipping company, it is the Sender's responsibility to investigate the case and to make the claim, but the premise is that the buyer/recipient should contact the carrier to make a record firstly, if no this record or their proof, the sender will not trust this, they think Recipient damaged the Unit by himself, so please understand this and contact the carrier to make a record quickly when receiving, our company will make full compensation to you if you can help us to finish this.

  • If my address is in Russian, can you send the parcel out?

Sorry, please give us your address just in English, our shipping company just can process parcels with an address in English

  • Why a valid mobile phone number is so important?

Yes, it is very important, as if you are not at home, the courier can call you for the delivery directly

  • How much are the customs tax and VAT?

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Shipping internationally does mean that you may be required to pay custom

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.