Our warranty policy is one of the ways we show our commitment to our customers. It ensures that our customers can purchase our products with confidence, knowing that we stand behind them and will take care of any issues that may arise. We test all our products thoroughly before shipping them to customers, ensuring high quality. This means customers receive brand-new items directly from the factory.
PRODUCT WARRANTY TERMS
According to our warranty terms, all our units have a manufacturer's limited 1-year warranty. The warranty covers any defects in the product's materials or workmanship. We want our customers to know that we take care of them by providing warranty terms they should be aware of. The warranty will be voided:
- If the unit/s were not installed by a professional master.
- If a touch screen or a similar product was damaged during the operation process.
To avoid any possible damage to a product caused by the customer's side, please, find a local professional installation engineer or a car service center to install items on your vehicle. It is important that customers take extra care when installing and operating any sensitive digital products.
CUSTOMER SUPPORT AVAILABILITY
Our team is dedicated to providing the best possible support to our customers, and we are confident that our support service will meet their needs. As part of our commitment to providing our customers with comprehensive support, we can provide real-time online help. Also, we provide product installation instructions upon purchase and technical support throughout the warranty period via WhatsApp. To let us better understand your situation with the installation process and any technical difficulties, please click here.
For any inquiries about our products, we encourage you to reach out to our customer service support team. We are committed to responding to emails within 48 business hours. If you prefer to call us, our office hours are Monday to Friday from 9:30 am to 5:00 pm Eastern Standard Time. Please note that our office is closed on Sundays and major US holidays. Rest assured that any questions you may have will be promptly addressed on the next business day.