Refund policy

Returns & Product Support

You may request a return within 30 days of delivery, subject to the conditions below. Confirmed manufacturer defects may be eligible for repair or replacement within 1 year of delivery.

Defective Products

For technical or defect claims, contact us with a description of the issue and, where requested, supporting photos or videos so our team can review the case.

For vehicle-specific electronic products, compatibility may depend on the vehicle's VIN, model year, OEM configuration, hardware, and firmware. A compatible firmware version may use a different interface, graphics, menus, or themes from those shown in product media.

Non-Applicable Claims

Damage caused by misuse, mishandling, modification, or improper installation is not covered as a manufacturer defect.

We may request photos, videos, or installation information where needed to determine the cause of an issue.

30-Day Returns

Products must be returned in their original condition with the original packaging, accessories, and documentation.

If a product is not suitable for you, please do not install or use it. Installed, used, modified, or installation-marked products are not eligible for a standard 30-day return. Technical or manufacturer-defect claims are reviewed separately.

Please contact Euronavigate before returning a product to obtain the correct authorized return address. Depending on the product and fulfillment location, an approved return may be directed to a domestic or international return facility.

Return Shipping: Customers are responsible for arranging and covering the cost of return shipping.

A full refund is normally completed only after the returned product has been received and inspected, unless otherwise agreed in writing.

Refund Process

Once a returned product has been received, inspected, and the refund is approved, the refund will be processed to the original payment method. The time required for the funds to appear depends on your bank or payment provider.

Installation

Professional installation by a qualified automotive service centre is strongly recommended. Damage or malfunction caused by incorrect installation, handling, or modification is not covered as a manufacturer defect.

Order Cancellations

Cancellation requests should be submitted within 12 hours of placing the order. After processing or fulfillment has begun, cancellation may no longer be possible.