• Purchased items have a 1-year manufacturer warranty for repair/replacement. If there are any issues with your new item, please contact us to send the item back to the manufacturer for repair. Your unit will be replaced if it can’t be repaired.
  • All quality-related defects on items sold directly by Euronavigate or Euronavigate’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Warranty will be voided as of :
Euronavigate is not liable and not covered under warranty:

  • Damage caused by undue wear & tear, dirt, water, neglect, or accident, damage from misuse of products, including, falls, extreme temperatures, and operating devices improperly.
  • Products without sufficient proof of purchase
  • Tems that have expired their warranty period
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Loss of data incurred from the use of Euronavigate products
  • Any damages caused by improper packaging during return back shipment.
  • Improper installation. If the item was NOT disassembled or installed by a professional master.
  • We strongly recommend customers find a local professional installation engineer or an A&V car shop to install items to the vehicles to avoid any possible damage caused from the customers' side. Private installation is a violation of the warranty and the company is not responsible for it.
  • Customer is responsible for any kind of damage to the unit by rooting the Android software and doing any unauthorized firmware update.
  • Warranties on all replacements follow the same warranty time frame of the original defective item, or 1 month after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • The buyer must provide sufficient proof of purchase
  • Euronavigate must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • t may be necessary to return the item for quality inspection
  • Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 30-day warranty claim request period, whichever is longer.

Please Note:
it is compulsory to contact us: +13026134373 or info@euronavigate.com before returning for a Warranty. This rule is very strict.