Shipping policy

Order Processing Time

Every order is prepared and dispatched within 5 business days of being placed. Delivery time starts after dispatch, so the total time is the preparation time plus the delivery time of the shipping method you choose.

The estimated delivery date shown at checkout already includes both.

Shipping Options

Standard Shipping (free)

Delivery takes 15-20 business days after dispatch, which is roughly 20-25 business days in total from the day you order.

Express Worldwide Shipping

Delivery takes 7-10 business days after dispatch, which is roughly 12-15 business days in total from the day you order. To use it, select "Express shipping" during checkout.

Order Tracking

Once your product has been shipped, you can track your order through the carrier's official website or by visiting our Order Tracking Page. Use the tracking information provided in your confirmation email to monitor the progress of your shipment.

Tracking information may take a few business days to start updating after dispatch. Once active, it will show the full progress of your shipment and the estimated delivery date.

Customs & Taxes

We frequently use Duty-Free Air Express service to minimise or avoid customs duties on most high-value shipments. Taxes are prepaid on behalf of our customers, which in general avoids the need for additional charges in the destination country. However, in some cases customs authorities may inspect shipments and apply additional taxes based on local rules.

Additional Notes

  • Please make sure your complete shipping address is entered in English at checkout so delivery is not delayed.
  • Business days do not include weekends or public holidays.

Product Damage During Shipping

Please inspect the package on delivery. If you find damage:

  1. Take clear photos showing the shipping label on the package, the opened box with its protective materials, and the damage itself.
  2. Email the photos and a description of the issue to our customer service team.

We handle the claim with the carrier on your behalf, so please contact us first rather than the carrier.