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Shipping policy
Express Worldwide Shipping
Express shipping is available and typically arrives within 7-10 business days.
To select express shipping, just select the "Express Shipping" option during checkout.
Order Tracking
Once your product has been shipped, you can track your order through the carrier's official website or by visiting our Order Tracking Page. Use the tracking information provided in your confirmation email to monitor the progress of your shipment.
Customs & Taxes
Duty-Free Shipping & Smooth Delivery
We frequently use Duty-Free Air Express service to minimise or avoid customs duties on most high-value shipments. By staying on top of regulations and policies, we ensure fast and reliable delivery.
Taxes are prepaid on behalf of our customers, making shipping smooth and hassle-free. In general, this avoids the need for additional charges in the destination country. However, in some cases, customs authorities may inspect shipments and apply additional taxes based on local rules.
Additional Notes
- Make sure your complete shipping address is entered in English during checkout for accurate delivery.
- Tracking information may take 5-10 business days to update. We appreciate your patience during this time. Please note that contacting us before tracking becomes available will not expedite the process.
- Once active, tracking details will allow you to fully monitor the progress of your shipment and view the estimated delivery date.
Product Damage During Shipping
To ensure your product arrives in perfect condition, please follow these steps:
- Inspect the package upon delivery.
- If damage is found:
- Take clear photos showing:
- The shipping label on the package.
- The opened box with protective materials.
- The damage or crack in the product.
- File a claim directly with the shipping carrier, as they handle issues caused by damage during transit.
- Take clear photos showing:
-
Notify us for further assistance.
- Email the photos and a detailed description of the issue to our customer service team.
Our team will assist you in resolving the matter quickly and efficiently.
